Refund policy

Cancellations

If you need to change or cancel an order, email support@artteacup.com as soon as possible with your order number and the subject line “Cancellation.” We will do our best to help before your order ships. Once an order has shipped, it cannot be canceled, but it may be eligible for return under the policy below.

Returns within 30 days

You may request a return within 30 days after your order is delivered. To start a return, email support@artteacup.com with your order number, the item you would like to return, and the reason for your request. Please wait for our return instructions and return address before sending an item back.

For a change-of-mind return, the item must be unused and in its original condition, with its original packaging where reasonably possible. The customer is responsible for the cost of return shipping. Original shipping charges are not refundable unless required by applicable law. We do not charge a restocking fee.

We accept returns only for products purchased directly from artteacup.com. This change-of-mind return process does not apply to items that arrive damaged, defective, or incorrect; please see the next section.

Damaged, defective, or incorrect items

Please contact support@artteacup.com as soon as possible after delivery, with your order number and clear photos of the item and packaging. We will review the issue and offer a replacement or refund, as appropriate, at no additional cost to you. If a return is needed to resolve our error or a damaged or defective item, we will provide return instructions and cover the return shipping cost.

Exchanges

We do not offer direct exchanges for change-of-mind requests. If you would prefer another item, please request a return of the eligible original item and place a new order. Replacements for damaged, defective, or incorrect items are handled separately under the section above.

Refunds

Once we receive and inspect an eligible return, we will email you with the outcome. Approved refunds will be sent to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the funds. If you have not received an approved refund, contact support@artteacup.com with your order number.

Packages that appear lost

If tracking indicates a delivery problem or your package has not arrived within the estimated delivery period, contact support@artteacup.com with your order number. We will investigate with the carrier. If the carrier confirms the package was lost before delivery, we will offer a replacement or refund at no additional cost to you.

Nothing in this policy limits any rights you may have under applicable consumer law.